Frequently Asked Questions
What is MorningSave?
MorningSave is a flash sale site with deals on top-selling items, available for a limited time. It’s run by Mercatalyst, an ecommerce concept innovator.
What is Membership?
Our $4.99/month membership includes unlimited free shipping. You may join at our membership page, or during your next purchase. You may cancel your membership at any time from the same page (visit Membership from the menu at the top of our site).
Why do you restrict how many of something I can buy?
We limit the purchasing on our deals to small quantities to ensure that more people can get them, and reduce the chances another store is buying them to resell.
Do you collect sales tax?
We currently collect sales tax for residents of California, Tennessee, Texas, New York, Illinois, Georgia, Washington, and Missouri.
How will my order ship?
Most products ship via the US Postal Service.
When will I get my order?
You can see the estimated delivery date on your orders page, or in the confirmation email you received after ordering. Your order will generally arrive in 2 to 3 weeks.
What's my order number?
We do this a little differently. Your order number is three random words instead of a number. You’ll find it in your order confirmation email (or on your orders page).
How can I track delivery of my order?
You’ll get an email when your order has shipped and you can find a tracking link on your orders page.
How do I cancel my order?
You can cancel an order for one hour after it was placed by visiting your orders, clicking “Cancel” and confirming by clicking “Really?” After one hour has passed, it is probably too late to cancel, but you can use the support form to make a cancellation request.
How do I contact customer support?
Visit our support page.
What’s your phone number?
We don’t currently offer phone support. We do have a team of customer support agents ready to answer you. Please fill out our support form with any questions or concerns and we’ll help you out.
What's your return policy?
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer’s remorse or change-of-mind returns. Cosmetics and beauty supplies, as well as intimate apparel are not eligible for return. We will not accept or refund items which are not suitable for return due to health protection or hygiene reasons.
What is my warranty?
Purchases are covered either by a manufacturer’s warranty when available, or by a MorningSave warranty, as indicated in the product specifications detail. If the item is covered by a manufacturer’s warranty, please contact the manufacturer for any warranty matters. If the item is covered by a MorningSave warranty, use our support form.
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced.
Why isn't there a shopping cart?
Putting items in a shopping cart can lead to them selling out before you check out, or, if we reserved the items, preventing others from buying things that get left in a cart. Because we’ve got limited quantities, we want to make sure you get what you want before it’s sold out.
However, once you buy your first item, you’ll get free shipping for the next hour on anything else you buy. We’ll combine orders when we can from the same account to the same address.
Do you ship internationally?
Sorry, we don’t currently offer international shipping.
How can I change which emails I get?
I forgot my password, how can I log in?