Delays Due to High Volume of Orders
Due to a high volume of orders, delivery times are longer than usual and support response times are delayed.
Once your order has shipped we'll send you an email. You can also find tracking information on Your Orders page.
Our team can help you better if we know the type of issue you’re having.
The more details you provide, the better we can help.
What is Membership?
Our $4.99/month membership includes unlimited free shipping. You may join at our membership page, or during your next purchase. You may cancel your membership at any time from the same page (visit Membership from the menu at the top of our site).
Do you collect sales tax?
We currently collect sales tax for residents of California, Tennessee, Texas, New York, Illinois, Georgia, Washington, and Missouri.
When will I get my order?
You can see the estimated delivery date on your orders page, or in the confirmation email you received after ordering. Your order will generally arrive in 2 to 3 weeks.
How can I track delivery of my order?
You’ll get an email when your order has shipped and you can find a tracking link on your orders page.
How do I cancel my order?
You can cancel an order for one hour after it was placed by visiting your orders, clicking “Cancel” and confirming by clicking “Really?” After one hour has passed, it is probably too late to cancel, but you can use the support form to make a cancellation request.
What’s your phone number?
We don’t currently offer phone support. We do have a team of customer support agents ready to answer you. Please fill out our support form with any questions or concerns and we’ll help you out.
Why isn't there a shopping cart?
Putting items in a shopping cart can lead to them selling out before you check out, or, if we reserved the items, preventing others from buying things that get left in a cart. Because we’ve got limited quantities, we want to make sure you get what you want before it’s sold out.
However, once you buy your first item, you’ll get free shipping for the next hour on anything else you buy. We’ll combine orders when we can from the same account to the same address.
Do you ship internationally?
Sorry, we don’t currently offer international shipping.
I forgot my password, how can I log in?
You can reset your password and we’ll send you an email with a reset password link. If you joined via Facebook, use the Facebook logo on the sign in page and you’ll be signed in automatically.
This is where we’ll contact you back.