@Pinkentry If USPS is losing packages, file a complaint with your postmaster. They can’t fix a problem you don’t tell them exists. The USPS mandate is to deliver to every address or Post Office, so you are their customer too.
FedEx and UPS work for the shipper only, not you, so they couldn’t care less. For them, your option is to complain to the shipper, and their options are to send another item or to refund you or to work something out. i.e. it is the shipper’s customer service problem to resolve.
I’ve done all that I’m allowed to do as far as my concerns with USPS and the Postmaster.
My mail is scanned each day and sent to my email.
Trust me, Everyone in All departments knows when my packages turns up missing. lol
Once you file a formal complaint a letter comes when the case is closed that seems to always explain the theft away by saying … “We see you got your package on a specific day “.
And the packages that they are referring to is the second shipment that comes. They know good and well that the second shipment isn’t the missing packages. Smh
Basically, city government in my town don’t really work, they just pretend.
I ordered an item, declined the membership and was good with the shipping charges. INSTEAD I got 2 charges on my acct. One was the item and the other was $50.+
There is no contacting by phone. Called my bank they gave me the number associated with your charge. That number had a DIFFERENT company number and recorded message system only. All I can say this is too shady of a company that I’d ever buy from,again !!
Ugh…bank error…my apology to this Company. They got back with me and I spoke with the bank rep. With having experienced incorrect charges, assumed bank rep was correct.Called back and rep corrected the info. Again, my apologies and this Company restored my faith with them
@vjstamboni if you just added the card to to system then it’s probably a request to the issuing bank for $1 authorization to verify that the card is issued and the bank will allow it to be authorized. If that’s what it is the charge will be reversed shortly.
If you need more info or help support can be reached here MorningSave.com/support
@Hilbel23 I’m not customer support staff, just a volunteer mod here in the forums. Any employee/support rep will have a flask next to their name.
Support can always be reached at https://morningsave.com/support
@FRANCHETTA if you are having trouble ordering you should write into support at MorningSave.com/support
They do work m-f and are a little backed up right now due to the holidays so you probably won’t hear back until after the weekend.
I ordered two things 3 weeks ago and only received one item a few days ago. The other item has been saying shipped for two weeks now but yet there isn’t any tracking info except it is still sitting in TX. This is so ridiculous that you place an order and it takes forever to receive. I won’t be ordering from morningsave again. I rather pay more money and get it at a reasonable time then to not know when you are going to receive your items! Also have emailed them and no response so I emailed them again today not expecting to hear from them. SMH!
Hi @cat2861 there should be an estimated delivery date listed at the bottom of each items order page so that you’ll know when to expect your orders to arrive.
MorningSave customer support work standard business hours M-F, if you wrote in then you will get a reply. Make sure to check any spam folders as it may get redirected there.
@juliemaynard if you go to your orders page morningsave.com/orders you will see your tracking info there. If you need to contact support there will be an “I need help with this” button under the order on that page.
I wasn’t able to locate your message, but I did check your tracking and it shows your order was delivered today.
Please let us know if you still need assistance by writing in to our Support Form.
I have tried to order the rock solid machine twice. My order does not go through. I do not understand the problem or how to fix it.i am using my Visa debit card. Please reply as to how I may place my order. Thanks.
Why does my orders still show as processing but my bank account shows as paid for those items? How can I track my orders, I was hoping to have them before Christmas but from other comments it shows several weeks delay.
What’s your return policy?
Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer’s remorse or change-of-mind returns. Cosmetics and beauty supplies, as well as intimate apparel are not eligible for return. We will not accept or refund items which are not suitable for return due to health protection or hygiene reasons.