Hi @georgegiese it looks like @LeviOhPlz already replied to you in the thread you started.
Be advised also that customer support work M-F standard business hours so if you sent something over the weekend you won’t get a reply right away, and always be sure to check any spam folders in case a reply gets redirected there.
I gold earrings I purchased are damaged. I would like to exchange them and get the rose gold hoop earrings. I received my rose gold hoops and they are beautiful. Please exchange them for the rose gold hoops.